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    Introduction to Statistical Process Control (A8501)
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    This lesson introduces statistical process control (SPC) as a prevention method used to reduce quality costs. The lesson explains variability and shows how to construct a histogram to represent it. The normal curve is described as well as its probability …
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    Troubleshooting Skills
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    This is the third lesson in the iKNOW™ Troubleshooting Skills: Developing Logical Thinking Library. This lesson teaches participants to develop a troubleshooting plan to evaluate problems. The importance of schematics in troubleshooting, steps necessary to repair the problems, and prevention …
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